April 21, 2016

Yellow bus: good news

Here is a letter from the bus company which gives good news about the continuation of the Ovingdean service



Dear friends
Last week we met with residents on the route of our 52 service for a general catch-up and an opportunity to share latest news and get passenger feedback. We held two meetings: one in Woodingdean and one in Ovingdean, and alongside the meetings we’ve also been running a survey.
The Big Lemon’s Ovingdean 52 meeting

The main news shared at the meeting was that the existing contract for Route 52 (which relies on Brighton & Hove City Council for the majority of its funding) was due to expire this September, but the contract has been renewed for another year. We’re very happy that it is continuing and residents also expressed great relief. The million dollar question of course is what happens next year but we will continue to support residents to keep their bus service as we understand how much of a lifeline it is for them.
It was great to hear feedback from residents, and on the whole this was very positive. Residents said they liked the new ticket machines and the fact they can now use key cards and mobile tickets on the service. They also liked the new bus on the route, even though currently it’s not yellow (it’s a temporary trial bus so we can’t paint it!) The new bus was reported to be very comfortable, and has also improved reliability. Residents were unanimous in their praise for the drivers, which was lovely to hear.

The new bus outside Cowley Drive shops ready for its last trip to the Marina. We’re using this one temporarily while we get our electric buses ready.
In terms of improvements, the main request was for an improved information system to give real-time running information, so we are taking steps to get the ball rolling on that and hope to include it when we move to the new electric buses.
Feedback from our survey was very similar to feedback from residents at our meetings; I have written a blog post on our website with the results of the survey as well as the report of the meetings as above: https://thebiglemon.com/2016/04/19/so-what-do-our-passengers-think/
We also discussed progress with our plan to get electric buses, and the overwhelming support we received from local investors to help us raise the money. I promised to forward the investment information following the meeting: https://thebiglemon.com/electric/
Thank you so much for your support, it’s very much appreciated and we will continue to do our best for you.
Best wishes

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